What Personal Information We Collect

Depending on how you interact with us, we may collect the following:

• Contact details – your name, address, billing and shipping address, phone number, and email address
• Financial information – payment card details, transaction details, and payment confirmation
• Account information – your username, password, security questions, and preferences
• Transaction information – items you view, add to your cart, purchase, return, or cancel
• Communications – anything you include when contacting us, such as a customer support enquiry
• Device information – your IP address, browser type, network connection, and other identifiers
• Usage information – how and when you interact with our website

Where We Collect It From

We may collect your personal information from the following sources:

• Directly from you – when you create an account, place an order, or get in touch with us
• Automatically – through your device when you use our website, via cookies and similar technologies
• Our service providers – such as Shopify, who process data on our behalf
• Third parties and partners – in certain circumstances, as described below

How We Use Your Information

We use your personal information for the following purposes:

• To fulfil your order – processing payments, arranging shipping, handling returns, and managing your account
• To improve our services – tailoring and personalising your shopping experience
• Marketing – sending promotional emails or showing relevant ads, based on your activity (you can opt out at any time)
• Security and fraud prevention – keeping your account and our services safe
• Customer support – responding to your enquiries and maintaining our relationship with you
• Legal compliance – meeting our obligations under applicable law

Who We Share It With

We may share your personal information with:

• Shopify and service providers – for payment processing, IT, data analytics, customer support, fulfilment, and shipping
• Marketing partners – to show you relevant advertising; they will handle your data in accordance with their own privacy policies
• Third parties you direct us to – for example, when shipping products or using social login features
• Our corporate group – where applicable
• Legal or regulatory bodies – where required by law, to protect our rights, or in connection with a business transaction such as a merger

Our Relationship with Shopify

Our website is hosted by Shopify. This means that information you submit to our store is transmitted to and processed by Shopify, who may store it in countries other than where you reside. Shopify uses this information to provide and improve the services that power our shop.

In certain cases, Shopify is independently responsible for processing your personal information. To learn more about how Shopify handles your data and to exercise any related rights, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing any personal information with them.

Children's Data

Our website is not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us and we will arrange for it to be deleted.

Security & Retention

We take reasonable steps to protect your personal information, but no online system is completely secure. We recommend you avoid sharing sensitive information over unsecured channels.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to access – request a copy of the information we hold about you
• Right to delete – ask us to delete your personal information
• Right to correct – ask us to correct inaccurate information
• Right to portability – receive your data in a portable format
• Marketing opt-out – unsubscribe from promotional emails at any time using the link in any email we send

If you are based in the UK or European Economic Area, you may also have the right to object to or restrict certain processing, and to withdraw consent where we rely on it.

To exercise any of these rights, please contact us using the details below. You may also visit the Shopify Privacy Portal for rights related to data processed by Shopify.

International Transfers

Your personal information may be transferred to and stored in countries outside the UK or European Economic Area. Where this occurs, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK frameworks to ensure your data remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please get in touch. We are the data controller for the purposes of applicable data protection law.